Patient Guide

Patient Guide CARE Physiotherapy & Massage Clinic

At CARE Physiotherapy & Massage Clinic, we want every patient to feel comfortable, informed, and confident about their care. Whether you’re visiting us for the first time or returning for follow-up sessions, this guide will help you prepare and understand what to expect.

How to Prepare for Your Consultation

To make the most of your appointment, we recommend the following:

  • Arrive a little early – Please come 10–15 minutes before your first consultation so our friendly front desk team can help you complete your personal details and medical history form.
  • Wear comfortable clothing – Choose clothing that allows easy access to the area of concern for assessment and treatment.
  • Bring a list of medications – This helps us understand your current health condition and plan your care safely.
  • Bring medical reports – If you have X-rays, CT scans, MRIs, or ultrasounds, please bring them along.
  • Doctor’s referral (if available) – While a referral is not required, bring one if you already have it.
  • Work or accident-related cases – If your condition is due to a workplace injury or motor vehicle accident, please carry the necessary documents or claim details.

Physiotherapy

Chiropractic Care

Massage Therapy

Custom Foot Orthotics

Dry Needling

FAQ's

Yes! We provide secure online video consultations with our skilled physiotherapists. You’ll receive a simple private link to connect using your computer, tablet, or smartphone. It’s easy, confidential, and convenient.

Physiotherapy is a healthcare profession that promotes healing, mobility, and independence. Our certified physiotherapists use evidence-based techniques to help restore function, reduce pain, and improve overall well-being.

Yes. Many patients come to us after trying other treatments without success. We take pride in accurately diagnosing your condition and creating a personalized treatment plan to support your recovery.

In most cases, yes. If you have extended health benefits or have been injured in a motor vehicle accident, your treatment is likely covered. We also bill directly to many insurance providers for your convenience. Additionally, we accept patients under the Veterans Affairs Health Program (VAHP) and the Interim Federal Health Program (IFHP).

No referral is required to begin physiotherapy treatment. However, some insurance plans may ask for a doctor’s note for reimbursement, so it’s a good idea to check with your provider.

This depends on your specific condition and goals. At your first appointment (1 hour), your therapist will assess your problem, explain the diagnosis, and recommend a treatment plan. Follow-up sessions usually last 30 minutes. Your progress is reviewed regularly, and your treatment plan is adjusted as needed.